Heating & Air Conditioning in Surprise, AZ

HVAC Service Reviews Surprise, AZ

Sorensen Heating and Cooling provides heating and air conditioning in Surprise, AZ. Our commitment to quality and dedication to excellence in customer service what our customers expect.

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Honest, Prompt, Courteous. We found Sorensen on Yelp and decided to try him due to the great reviews and we were not disappointed.

I was able to get an appointment within 2 days. Brian, the owner, did a diagnostic on the A/C system and told me what he thought should be done, but didn't try to up-sell me. He replaced our malfunctioning fan and the unit works great now. Will definitely recommend to friends and family and will use him again. It's always nice to be able to use a locally owned and operated business.

Stephanie W. - Peoria, AZ

Excellent service! I Would definitely recommend them. Brian was knowledgeable and good at explaining what he was doing and why he was doing it. He was also able to answer any questions I had.

Caleb L. - El Mirage, AZ

I can't say enough about how awesome Sorensen AC treated us. Brian came out replaced our thermostat and explained everything he was doing and explained what the builders didn't do. I will be using Sorensen for years to come. Honest Honest Honest! If you need AC heating service call them you will not be disappointed! So many out there are just salesman and not true to their craft! Thanks Brian!

Dave B. - Surprise, AZ

Brian at Sorensen Heating and Cooling is very professional and knowledable. He replaced our old units and themostats and it runs great. Got the job done very quickly.

Ann C. - Waddell, AZ

Excellent Customer service! Very knowledgeable about ac units! Very fast came in and addressed the issue immediately! Thank you!

Anthony P. - Phoenix, AZ

Reasonable prices, friendly people, emergency services from 8am-6pm. Alternatives at various price ranges and absolutely no high pressure sales. Best air conditioning experience I've ever had. (Out of between 5 and 10 in my life).

Oh, and warranties!

Alison G. - Tolleson, AZ

Brian was thorough in his explanation of the problem he suspected and gave me a rundown of how everything worked. Good honest work, will bring using his services again if the time comes

Konrad T. - Surprise, AZ

Highly recommend Sorensen heating & Air they are very honest & trustworthy! The repair person Brian came on time & didn't charge extra for working on the weekend, fixed the problem with a very reasonable cost! How I found Sorensen was from a search under HVAC repair in Peoria open now and had a good review on his honesty & they were correct!

My mom uses a home warranty company so she doesn't have to research repair companies, she called her warranty company to send out an A/C repair man on a Friday at 4:30 pm and they said because of the extreme heat wave that they were experiencing at least a 3 week wait time or she could find a repair company on her own and they would reimburse her. Now she's almost 90 years old and it's 115 outside and 95 degrees in her home and was not waiting 3 weeks! Was able to reach Brian at Sorensen & he said he would be there the next day Saturday in the morning. True to his word met me at my mother's home. Was able to get a hold of her warranty company and put Brian on the phone to approve the repairs. While fixing the part he noticed the fan had cut a wire fixed it with no extra charge.

Sue N. - Peoria, AZ

Brian did a great job installing our new unit, very professional! Thank you for making our house cold again!

Keith P. - Sun City, AZ

They came out quickly for a reasonable price. The technician explained the situation to us and refused to do anymore than absolutely necessary because we will probably need to get a new unit. Would use them again.

Kim B. - Sun City, AZ

During an air conditioning tuneup being performed by another company, the technician found a bad blower wheel in my air handler. He gave me an (in my humble opinion) outrageous estimate for the repair (almost $600). He actually tried to sell me an entire new system. After he left, I called around for quotes and Sorensen came in at a little over $300, which seemed a little more reasonable. Even though my unit was still functioning, they got me on the schedule the next afternoon. Brian showed up and did a fantastic job, in and out in less then an hour. He showed me the old blower wheel, which was in pretty poor shape, causing my air handler to vibrate when it was running. Needless to say, I highly recommend Sorensen. They are honest, reliable, and won't rip you off!

Steve C. - Peoria, AZ

Great and honest service. Brian came out to help diagnosing why our heat would not kick on. The previous company that installed a new control panel did not do it right, so Brian took care of it for a very reasonable service fee. Would highly recommend!

April H. - Peoria, AZ

I really was impressed! A genuine honest owner who actually made a small repair to our filter door cover when he gave is the estimate on a new unit. Estimate was very competitive on a high quality unit and the owner was on site for the install. In a marketplace full of big companies, you will do way better to let these guys do your next HVAC work. Five stars was not enough!

Alan S. - Sun City West, AZ

If you are looking for a great AC company you have just found it. Our AC stopped working so I got on Yelp to search just like you are now. We decided to use Sorensen Heating and Cooling and that was definitely the right choice.

I sent them a message and I heard back from them in less then 10 minutes. They were able to fit me in within an hour so that was awesome. Brian showed up on time and was diagnosing the AC in no time. He found the issue quick and explained what it was. He a new part in his van and had it fixed in no time.

  • Response A+
  • Communication A+
  • Knowledge A+
  • Service A+
  • Price A+
  • Friendly A+

We are stoked to now know such an awesome AC company that we will take care of all our needs.

Thank you Brian for thanking care of us!

Mike H. - Surprise, AZ

I was seeking an HVAC company to review my old system and decided to contact Sorensen. They are very busy now with AC emergencies so no visit could be made unless I had an emergency. My thermostat was malfunctioning, yet marginally working. I decided to replace it myself with a new one from Lowe's. My installation was spotty, so I called Brian at Sorensen. Wow, what a caring professional! He took time on two phone calls to walk me through the fix of my install. I now have AC again. Rest assured, when I see him and his team on the review of my HVAC system, I will feel confident that I am dealing with consummate professionals, and we will do business!

Ken M. - Surprise, AZ

Sorensen Heating and Cooling are the valleys best kept secret. It starts with Cotillion working me in their schedule the same day on a Sunday when its over 100 degrees, i called all those other big companys but they didn't want to see me till Monday.

Don't waste your time with those big companys that are going to sell you capacitors and freon for hundreds of dollars that you don't need. Sorensen are honest and fair, Brian was very confident experienced and you could tell he knew what he was doing. They are friendly safe, the most experienced at the best priced, after all isnt that what we all are looking for.

Great job Sorensen

Phillip N. - Phoenix, AZ

If you are here searching for a quality HVAC company, you do not need to look any further. My experience so far with Sorensen Heating and Cooling has been nothing short of amazing. The level of customer service you will receive from them is truly incredible. Brian, the owner, has shown up to help us out multiple times now, and two of those times, he showed up within hours of us informing him of the problems we have been experiencing. Brian is sincere, knowledgeable, friendly, and takes his time to explain the problem and the various options to solve it. I greatly appreciate that Brian does not try to upsell you on anything and never felt that I was being compelled to pay for something excessive. Their prices are exceptionally fair, and they are very responsive. We cannot thank you enough for all your help, Brian. We will definitely be calling on Sorensen Heating and Cooling for all of our future HVAC needs!

Alexander H. - Surprise, AZ