How much does RTU replacement cost in Phoenix?

Rooftop unit replacement cost varies based on unit size, brand, efficiency rating, and whether crane access is required. Every property is different — we provide free site assessments with an exact upfront quote before any work begins. No surprise charges.

Do you offer 24/7 emergency HVAC repair?

Yes. Sorensen Heating & Cooling provides 24/7 emergency commercial HVAC repair with a 4-hour response target. Preventive maintenance contract clients receive priority response with no overtime markup.

What areas do you serve?

We serve the West and North Phoenix Valley including Surprise, Peoria, Glendale, Goodyear, Avondale, Litchfield Park, Buckeye, Sun City, El Mirage, Tempe, and North Phoenix.

How much does a preventive maintenance contract cost?

Preventive maintenance contract pricing depends on number of units, system type, and service level. Call or request a quote — we assess your property and provide an all-in annual price. Contracts include bi-annual inspections, filter changes, coil cleaning, refrigerant checks, and priority emergency response.

Are you licensed for commercial HVAC in Arizona?

Yes. Sorensen Heating & Cooling holds ROC 328927 (Commercial HVAC) and ROC 230935 (Residential HVAC) issued by the Arizona Registrar of Contractors. We are also BBB A+ accredited.

What HVAC brands do you service?

We service all major commercial HVAC brands including Trane, Carrier, Lennox, York, Rheem, Goodman, American Standard, Amana, and Mitsubishi.

Do you work on walk-in coolers, ice machines, or kitchen refrigeration?

No. Our commercial HVAC license (ROC 328927) covers refrigerant systems within air conditioning and building cooling equipment. Food-service refrigeration — walk-in coolers, freezers, reach-in cases, and commercial ice machines — requires a separate contractor classification we do not hold.

Yes. Sorensen Heating & Cooling carries commercial-level general liability and workers' compensation insurance. Certificates of insurance are available on request.

AC Down? We're Here 24/7

Emergency AC repair in Phoenix. Respond in under 2 hours. Licensed. Insured. Honest pricing.

📞 Call Now: (623) 322-0747 Get Free Quote

AC Broke? Do This RIGHT NOW

Don't panic. AC failures are fixable and usually fast.
Check the thermostat. Is it set to COOL? Is it powered on? (Fixes 10% of "failures")
Check the breaker. Go to your electrical panel. Is the AC breaker OFF? Flip it back ON. Wait 5 minutes.
Check the outdoor unit. Is it blocked by leaves, branches, or debris? Clean around it gently.
Still not working? Call us NOW. (623) 322-0747. We'll be there within 2 hours.

Keep Cool While You Wait

If your AC is down and we're on the way, these tips help:

Close interior doors to concentrate cool air in one room
Close blinds and curtains to block sunlight
Use ceiling fans to circulate air (they feel colder even at 80°F)
Stay hydrated. Drink water. Dehydration makes it worse.
Avoid heat sources. No oven, stove, or extra lights
Take a cool shower if it's unbearable
Sleep in the coolest room (usually lowest level, away from windows)

When to Call Emergency vs. Regular Service

🚨 CALL EMERGENCY SERVICE

✓ No cool air at all (above 85°F indoors)
✓ AC making loud grinding or squealing
✓ Electrical smell or burning smell
✓ Water leaking inside or outside
✓ Outdoor unit sparking or smoking
✓ System won't turn on at all

Response: Under 2 hours, 24/7

📅 CALL REGULAR SERVICE

✓ AC is cold but not cold enough
✓ Some rooms cool, some warm
✓ Thermostat not responding right
✓ AC turns off and on repeatedly
✓ System runs but sounds unusual
✓ Maintenance appointment

Response: Same day or next day

What to Expect When Our Tech Arrives

1. Diagnosis (10-15 minutes)

They'll check the thermostat, outdoor unit, indoor coil, refrigerant level, and electrical connections. They'll explain what's wrong in plain English.

2. Quote (Transparent, No Surprise)

Before any repair, they tell you the cost and get your approval. No work starts until you agree. Typical emergency repairs: $300-$800 depending on the part.

3. Repair (30 min to 2 hours)

Most common emergency fixes (capacitor, contactor, disconnect) take less than an hour. More complex issues are fixed same-day or scheduled next day.

4. Test Run

They run the AC to confirm it's working, check temperature drop, and verify thermostat control. You'll see it working before they leave.

5. Paperwork & Warranty

You get an invoice and a receipt. Parts come with manufacturer warranty (usually 3-10 years). Labor backed by Sorensen's 30-day guarantee.

Most Common AC Problems (and costs)

Capacitor Failed

AC won't start even though it's powered on. Fix: Replace capacitor. Cost: $300-$500. Time: 30 min.

Contactor Stuck

AC turns on/off repeatedly or won't turn on. Fix: Replace contactor. Cost: $400-$600. Time: 45 min.

Refrigerant Leak

AC runs but blows warm air. Fix: Find leak, repair, recharge refrigerant. Cost: $500-$1,200. Time: 1-2 hours.

Outdoor Unit Fan Motor Failure

AC runs but doesn't cool. Outdoor unit fans not spinning. Fix: Replace fan motor. Cost: $600-$900. Time: 1.5-2 hours.

Compressor Failure

AC completely dead. Most expensive fix. Cost: $1,500-$3,500. May recommend replacement instead.

Prevent AC Emergencies (Next Time)

Most AC failures are preventable with basic maintenance:

Every Month

✓ Check air filter (replace if dirty)
✓ Clear outdoor unit of debris
✓ Confirm thermostat is set right

Every Spring (Before Summer)

✓ Professional AC tune-up ($150-200)
✓ Coil cleaning
✓ Refrigerant check
✓ Electrical inspection

Pro tip: Annual maintenance prevents 80% of emergency repairs. One $200 tune-up saves $1,000+ in emergency calls.

AC Emergency? We're Ready

Available 24/7. Same-day service. Licensed. Insured. Honest pricing.

📞 (623) 322-0747 Get Free Quote

Serving Phoenix, Surprise, Peoria, and surrounding areas