Question 1

How much does RTU replacement cost in Phoenix?

Accepted Answer

Rooftop unit replacement cost varies based on unit size, brand, efficiency rating, and whether crane access is required. Every property is different — we provide free site assessments with an exact upfront quote before any work begins. No surprise charges.

Question 2

Do you offer 24/7 emergency HVAC repair?

Accepted Answer

Yes. Sorensen Heating & Cooling provides 24/7 emergency commercial HVAC repair with a 4-hour response target. Preventive maintenance contract clients receive priority response with no overtime markup.

Question 3

What areas do you serve?

Accepted Answer

We serve the West and North Phoenix Valley including Surprise, Peoria, Glendale, Goodyear, Avondale, Litchfield Park, Buckeye, Sun City, El Mirage, Tempe, and North Phoenix.

Question 4

How much does a preventive maintenance contract cost?

Accepted Answer

Preventive maintenance contract pricing depends on number of units, system type, and service level. Call or request a quote — we assess your property and provide an all-in annual price. Contracts include bi-annual inspections, filter changes, coil cleaning, refrigerant checks, and priority emergency response.

Question 5

Are you licensed for commercial HVAC in Arizona?

Accepted Answer

Yes. Sorensen Heating & Cooling holds ROC 328927 (Commercial HVAC) and ROC 230935 (Residential HVAC) issued by the Arizona Registrar of Contractors. We are also BBB A+ accredited.

Question 6

What HVAC brands do you service?

Accepted Answer

We service all major commercial HVAC brands including Trane, Carrier, Lennox, York, Rheem, Goodman, American Standard, Amana, and Mitsubishi.

Question 7

Do you work on walk-in coolers, ice machines, or kitchen refrigeration?

Accepted Answer

No. Our commercial HVAC license (ROC 328927) covers refrigerant systems within air conditioning and building cooling equipment. Food-service refrigeration — walk-in coolers, freezers, reach-in cases, and commercial ice machines — requires a separate contractor classification we do not hold.

Question 8

Are you insured?

Accepted Answer

Yes. Sorensen Heating & Cooling carries commercial-level general liability and workers' compensation insurance. Certificates of insurance are available on request.

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