What We Won't Do
This industry has a reputation for a reason. Here's our public answer to it - written down, not just claimed on a badge.
We've been doing HVAC in the Phoenix Valley since 2007. In that time we've seen every practice the industry is quietly known for. This page is our commitment to refuse them - and our standing invitation for customers to hold us to it.
Tell you it needs replacing when it can be repaired
If your system can run reliably for years with a repair, we'll say so - even when a replacement is more profitable for us. We give you the honest cost-benefit and let you decide. Your budget is part of the diagnosis.
Manufacture urgency to pressure a same-day decision
We don't use lines like "this is the last unit in stock" or "prices go up Monday." If something is genuinely urgent - a safety hazard, a failed compressor in July heat - we'll explain exactly why. Otherwise, take the time you need.
Show up unprepared and bill you for a second trip
Our vans carry the parts for the most common Phoenix failures: capacitors, contactors, common motors, refrigerant. If we can fix it in one visit, we do. We don't bill you for a return trip we caused by showing up without the right parts.
Fabricate a diagnostic to justify a repair
Every finding gets explained in plain language with you present. We point to the failing part, show you the meter reading, and tell you what it means. Want a second opinion? We'll give you our honest take on any other contractor's diagnosis.
Use unlicensed labor and call it our work
Every technician on a Sorensen job is our employee or a disclosed, licensed subcontractor. ROC 328927 (Commercial) and ROC 230935 (Residential) are our licenses. The people on your property are accountable to those numbers.
Charge you to top off a refrigerant leak we won't fix
Recharging a system without finding and fixing the leak is expensive in the short term and destructive long-term. We find the leak or we tell you the unit has run its course. We don't sell you refrigerant as a temporary patch.
Quote vague labor on commercial work
Commercial proposals from us show line-item hours, rates, and materials - not a lump sum with margin buried inside. If the scope changes during the job, we issue a change order before we continue. You will not see a surprise on the final invoice.
Quote one price and invoice a higher one
The price in our written proposal is the price on your invoice, barring written scope changes you approve first. No surprise dispatch fees. No material surcharges added after the fact. What we quote is what you pay.
Promise a window we can't keep without telling you
Phoenix summers push every HVAC company's schedule. If we're running behind, you get a call before you get a no-show. We track arrival times internally as a performance metric - not something we only care about when a customer complains.
Disappear after the install check clears
Every installation gets a follow-up call from our office within 30 days. If something isn't right - airflow, noise, thermostat behavior - we want to hear it before it becomes a bigger problem. The job isn't done when we pull out of the driveway.
Inflate a quote just to discount it
We don't pad estimates so we can shave them down and make you feel like you negotiated well. Our pricing reflects real cost, real labor, and honest margin. There's no manufactured slack built in for the appearance of a deal.
Debate warranty work that's clearly our responsibility
If a system we installed or repaired fails due to our workmanship within the warranty period, we come back and make it right. That's not a policy we reconsider case by case - it's a standard we hold ourselves to.
Ready to work with a contractor who means it?
Call us or request a proposal. We'll show you - not just tell you.
If we ever fall short of anything on this list, we want to know. office@sorensenhvac.com