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4.9 Stars Across 35+ Google Reviews

Real reviews from West Valley homeowners in Surprise, Peoria, Glendale, Sun City, Goodyear, and beyond. Family-owned and owner-run since 2007. No commission technicians, no fabricated testimonials.

What Our Customers Say

A curated selection of our real, verified reviews. Read the full set on Google and Yelp.

Michael W.
Peoria, AZ
August 2022
AC Replacement

Hands down the best AC company we have ever used. Zach was honest about everything that needed service and the cost. We had our unit replaced and Sorensen had the new AC installed and working less than 24 hours after we decided.

Christine R.
Waddell, AZ
May 2021
Heat Pump Replacement

We have relied on Sorensen to maintain our heat pumps for over a decade. Brian gave detailed proposals and explained every step. Our average daily power cost went down 27% after the new heat pumps were installed.

Ken M.
Surprise, AZ
August 2021
AC Replacement

Hired Brian to replace my aged AC unit. Great service, never pushed or tried to up-sell me. Unit works great. I have not met a more honest HVAC guy.

Jo Ann L.
Surprise, AZ
May 2021
AC Repair

Our AC was not cooling properly. Ryan came, diagnosed the problem, and fixed it. There was no sales pitch and we felt they were honest and very helpful.

Suzi S.
Sun City, AZ
February 2021
Same-Day Service

Brian called me back within 30 minutes and had a tech out that afternoon. Ryan corrected the wiring and reset the Nest thermostat. Refreshing. I prefer to work with a family-owned company.

Maria D.
Phoenix, AZ
October 2022
New System Quote

Brian was really knowledgeable and patient. He explained exactly how variable speed compressors use electricity more efficiently, never pushed, and provided several options to meet our needs and budget.

Thomas G.
Sun City West, AZ
September 2019
Diagnostic

Another company installed my system poorly. Brian came out, leak-tested it, found they had installed the wrong size evaporator coil, and explained clearly what needed to be done. Outstanding.

Sue N.
Peoria, AZ
August 2019
Weekend Repair

Very honest and trustworthy. Brian arrived on a Saturday with no weekend surcharge, diagnosed the problem quickly, and repaired extra wire damage he found at no charge. This was for my 90-year-old mother during a heat wave.

Heidi H.
Goodyear, AZ
July 2019
AC Repair

As a new homeowner I had multiple failed attempts by another contractor to fix my AC. Brian diagnosed the issue in 20 minutes. Extremely professional, helpful, and skilled.

Cindy J.
Sun City, AZ
July 2020
AC Repair

Sorensen has saved us on multiple occasions. They show up when they are supposed to, do not price gouge you because it is blazing hot, and their repairs last. Friendly, knowledgeable, and ethical.

Jacqui F.
Longtime Customer
June 2023
AC Repair & Maintenance

Ryan took care of our AC in no time and had it up and running. Very professional and their prices are extremely fair. We have been customers for years and are never disappointed.

David M.
Surprise, AZ
May 2014
Emergency Repair

Had an AC emergency after returning from vacation. Brian made a same-day appointment and fixed the unit within minutes. Honest, professional, and thorough. Highly recommend.

See Every Review for Yourself

We do not fabricate testimonials. The reviews above are curated from our verified Google and Yelp customers. You can read the complete, unfiltered record on both platforms.

Google (4.9 stars) and BBB (A+, accredited) ratings are independently verified. Yelp, Facebook, Angi, and Nextdoor are linked so you can read them at the source. Reviews reproduced for informational purposes with attribution; the named platforms are trademarks of their respective owners and Sorensen Heating & Cooling is not affiliated with or endorsed by them.

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